Privacy Policy
Last updated: January 16, 2026
Your Privacy Matters
At Carswafi, we believe in being transparent about how we use your data. This policy explains what information we collect, why we collect it, and how you can control your information. We're committed to protecting your privacy while delivering a great service.
What Information We Collect
Information You Provide
When you create an account and use Carswafi, you share information with us:
- Account information: Name, email, phone number, and profile photo
- Vehicle details: Make, model, and license plate (for customers)
- Business information: Business name, registration, and certifications (for operators)
- Payment information: Payment methods and transaction records
- Communications: Messages, support tickets, and ratings
Information We Collect Automatically
To provide our service effectively, we automatically collect:
- Location data: When you use our app, we collect precise location to connect you with nearby operators and enable service delivery
- Device information: Device type, operating system, unique identifiers, and mobile network information
- Usage data: How you interact with our app, features you use, and times you're active
- Transaction information: Details about bookings, services, and payments
Note on Location: We only collect your location when you're using the app and need our services. You can control location permissions through your device settings.
How We Use Your Information
We use your information to make Carswafi work better for you:
Provide Our Services
Connect you with operators, process bookings, handle payments, and enable communication between customers and operators.
Safety & Security
Verify operators, detect fraud, prevent abuse, and maintain platform integrity.
Customer Support
Respond to your questions, resolve issues, and improve service quality.
Improve Our Platform
Analyze usage patterns, test new features, and make Carswafi better for everyone.
Communications
Send booking confirmations, service updates, and (with your permission) promotional offers.
How We Share Your Information
We don't sell your personal information. We share it only when necessary:
With Service Operators
When you book a service, we share relevant information (name, location, vehicle details, contact) so the operator can complete your service.
With Service Providers
We work with trusted partners who help us run Carswafi (payment processors, cloud hosting, customer support tools). They can only use your data to help us serve you.
For Legal Reasons
We may share information when required by law, to respond to legal requests, or to protect the safety and rights of Carswafi users.
With Your Consent
We'll always ask your permission before sharing your information for any other purpose.
Your Privacy Choices
You're in control of your information. Here's what you can do:
Access & Update
Review and update your profile information anytime through your account settings.
Location Settings
Control location permissions through your device settings. Location is required to use our services.
Marketing Communications
Opt out of promotional emails by clicking "unsubscribe" or adjusting your notification preferences.
Delete Your Account
Request account deletion anytime. We'll delete your data (except what we're legally required to keep).
Download Your Data
Request a copy of your personal information in a portable format anytime.
Need help? To exercise any of these rights, email us at info@carswafi.com
How We Protect Your Information
Security is a top priority. We use industry-standard measures to protect your data:
- Encrypted data transmission (HTTPS/TLS)
- Secure data storage with access controls
- Regular security audits and updates
- PCI-compliant payment processing
- Employee training on data protection
Important: While we implement strong security measures, no system is 100% secure. Please use a strong password and keep your account credentials confidential.
Data Retention
We keep your information as long as you have an active account and as needed to provide services. After account deletion, we retain certain information for legal and safety purposes (e.g., transaction records for accounting, safety incident reports).
Children's Privacy
Carswafi is for users 18 and older. We don't knowingly collect information from children under 18. If you believe we've collected information from a child, please contact us immediately.
Changes to This Policy
We may update this policy occasionally. If we make significant changes, we'll notify you via email or app notification. Continued use of Carswafi after changes means you accept the updated policy.
Contact Us
Questions about privacy? We're here to help.